Refund & Return Policy

Refund & Return Policy

At Senphe Fishing, we are committed to providing high-quality fishing tackle and professional manufacturing services. As a B2B supplier, we understand that product consistency and reliability are crucial to your business. Please review our policy regarding returns and refunds.

1. General Return Conditions

Since we operate on a wholesale and B2B basis, returns are generally only accepted for manufacturing defects or shipping errors.

  • Requests for returns or claims must be submitted within 14 calendar days of receiving the shipment.

  • Items must be in their original, unused condition and in the original packaging.

2. Custom & OEM Orders (Important)

For custom-manufactured products (including custom colors, laser painting, private labels, and unique molds):

  • Non-Returnable: Custom/OEM orders are produced specifically to your specifications and cannot be returned or refunded once production has commenced or the order has been delivered, except in cases of clear manufacturing defects or non-conformity to the approved pre-production sample.

  • We strongly recommend ordering a pre-production sample before mass production to ensure all specifications meet your requirements.

3. Damaged or Defective Items

Every Senphe Fishing product undergoes a rigorous Manual Quality Control (QC) process (including manual deburring and action testing). However, if you receive a defective item:

  • Please provide digital photos or videos of the defect and the packaging.

  • Once the defect is verified by our technical team, we will offer a solution, which may include:

    • Replacement of the defective items in your next shipment.

    • A partial or full credit toward future orders.

    • A refund for the value of the defective goods.

4. Shipping Damages

  • If your package arrives with visible damage, please document it immediately with the carrier and notify us within 48 hours.

  • Senphe Fishing is not responsible for damages caused by the shipping carrier, but we will assist you in filing a claim with the logistics provider.

5. Return Shipping Costs

  • If a return is authorized due to our error (e.g., wrong item sent or verified manufacturing defect), Senphe Fishing will cover the return shipping costs or provide a credit.

  • For all other authorized returns, the buyer is responsible for all return shipping charges, duties, and taxes.

6. How to Start a Claim

To initiate a claim, please contact your dedicated account manager or email our support team at:
Email: brucezhang@senphe.com
Subject Line: Return Claim – +8618121719759 – Xinghua Shenghui Fishing Tackle Co., Ltd.